VAIDIK INDIA ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how we use it when you visit thevaidikindia.com or use our services.
1. Information We Collect
- Account information — name, email address and mobile number when you register.
- Order and service details — address, purifier model, service history and payment records.
- Device and usage data — browser type, IP address, pages visited and session duration, collected via cookies.
- Communications — messages, support tickets and WhatsApp conversations with our team.
2. How We Use Your Information
- To fulfil your orders, schedule service visits and manage subscriptions.
- To send order confirmations, service reminders and warranty alerts via SMS, email or WhatsApp.
- To process payments securely through Razorpay.
- To improve our website and services using anonymised analytics.
- To comply with applicable legal obligations.
3. Sharing Your Information
We do not sell your personal data. We share it only with:
- Razorpay — to process payments. Subject to Razorpay's privacy policy.
- Supabase — our database and authentication provider.
- VAIDIK INDIA technicians — your address and service details, strictly for completing your booking.
- Law enforcement — if required by law or to protect our rights.
4. Cookies
We use essential cookies to keep you logged in and functional cookies to remember your preferences. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, though this may affect site functionality.
5. Data Retention
We retain your account data for as long as your account is active and for up to 3 years after closure, for warranty and legal compliance purposes. Service records are retained for 5 years.
6. Your Rights
- Access — request a copy of the data we hold about you.
- Correction — update incorrect or outdated information.
- Deletion — request deletion of your account and associated data (subject to legal retention requirements).
- Opt-out — unsubscribe from marketing communications at any time.
To exercise any of these rights, email support@thevaidikindia.com or WhatsApp us at 9807714708.
7. Security
All data is encrypted in transit (HTTPS / TLS). Passwords are never stored in plain text. Payment data is handled exclusively by Razorpay and never touches our servers. We conduct periodic security reviews of our systems.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be notified via email or a banner on the website. Continued use of our services after changes constitutes acceptance.
9. Contact
Questions about this policy? Reach us at:
📧 support@thevaidikindia.com
📞 9807714708 · 10 AM – 7 PM (Mon–Sun)
